Terms & Conditions

Terms & Conditions at Fjordgaarden

All prices at Fjordgaarden's webshop are stated in Danish Kroner (kr. or DKK) and are inclusive of all local taxes and Danish VAT (25%), or Small Danish Hotel's loyalty program, Benefit Points.

We reserve rights regarding sold-out items, typos and spelling errors in our webshop, as well as in all correspondence regarding the item.

We reserve rights regarding tax changes as well as for foreign currency fluctuation.

We reserve the right that images displayed in Fjordgaarden's webshop, on our website or printed material, may differ from the actual appearance of the goods. Images shown are for guidance only.

Children and adolescents under 18 years
You must be 18 years of age to shop on www.hotelfjordgaarden.dk
If you are under 18, you must have parental consent.

About Fjordgaarden's webshop
Fjordgaarden's webshop is Fjordgaarden's online shop.
Our official company data is:

Fjordgaarden A/S
Vester Kær 28, 
6950 Ringkøbing
Denmark

Tel. +45 9732 1400
email: rec@fjordgaarden.dk

CVR. 30819926

Payment & Shipping
In Fjordgaarden's webshop you can pay with Visa and Mastercard debit cards and Dankort. The money is withdrawn on the day of delivery. Where there is a complaint or return, the funds will be refunded within five working days - excluding any delivery costs.

Shipping/Delivery/Pickup
Gift Cards are sent by email in a printable version. If you want a physical gift card, it can be ordered and collected from Fjordgaarden. A physical Gift Card can be sent by post, after which administrative expenses and postage and packing expenses are deducted.

Gift Cards and Gift Vouchers:

Gift Cards and Gift Vouchers purchased at Hotel Fjordgaarden and through the webshop are valid for the purchase of both VAT and VAT-free goods at Fjordgaarden.

Gift Cards and Gift Vouchers function as a means of payment when you book your stay. Remember to book your stay in advance.

Gift Cards and Gift Vouchers are double-sided and are designed to be printed on both sides of one piece of paper if the printer feature of your printer allows. You need to open the attached PDF file - and then select the option to have it printed on both sides.

All Gift Cards issued by Fjordgaarden are numbered, so we can easily guide the recipient of the Gift Cards when contacting us to book your short break or overnight stay. Our Gift Cards do not show a value, so you do not have to speculate about the price. The Gift Card is valid for three years from the date of issue. Gift Cards and Vouchers cannot be exchanged for cash.

In connection with the opening of our new Spa area in 2020, it will cost a supplement to access our Pool & Spa. All Gift Cards and Vouchers sold before 1st February 2019 still give full access to the Pool & Spa areas throughout the validity period of the Gift Card.

If you want a physical Gift Card sent, please contact reception on +45 9732 1400 or email rec@fjordgaarden.dk

All orders sent physically will be charged.

Collection address:
Fjordgaarden A/S
Vester Kær 28, 
6950 Ringkøbing
Denmark

Returns:

There is a 14-day return/cancellation right for unused items.
In the event of exchange or return, please contact us by email rec@fjordgaarden.dk or telephone +45 9732 1400.

Special return policy regarding Concert Breaks and Events:

When purchasing our Concert Breaks and Events that include tickets to hotel events, music at, or outside the hotel, or other entertainment, your right of return will lapse when you receive your order confirmation.
You are welcome to resell the Concert Breaks or Event ticket to another person.

You pay return costs as a customer. We will not accept returned goods sent by Cash-On-Delivery.
When repaying the money, we need the following information:

Name of your bank

Registration number (4 digits)

Account number (10 digits)

For banks outside Denmark, please provide IBAN & Swift codes.

We will refund the money the same day we receive the goods.

Warranty

There is a two-year warranty on all goods.
In the event of a complaint, Fjordgaarden will exchange the goods.
We reserve the right to settle a complaint by refunding the purchase price of the item.
Return shipping costs for justified complaints are, by agreement, covered by Fjordgaarden.

In all cases, the customer's right of complaint expires two years after delivery.

Personal Information & Data Protection

Guidelines for the collection of personal data on Fjordgaarden's webshop.

When you visit Fjordgaarden’s webshop, you may find that you have to provide information such as name, address, email address or telephone numbers in connection with registration for one or more services, as well as the ordering of goods. Fjordgaarden’s does not sell your information to third parties without your explicit consent.

When purchasing goods on Fjordgaarden's webshop, it may be necessary to disclose information to third parties, such as GLS / PostDanmark. Therefore when ordering products on our webshop, you will consent to Fjordgaarden passing on to a third party, only the information necessary for the execution and delivery of your order.

When paying by debit card, this information is sent encrypted to our payment provider. Fjordgaarden's webshop does not have access to your card information.

Contact information
Fjordgaarden
Vester Kær 28
DK-6950 Ringkøbing
Denmark

CVR. 30819926
Tel: +45 9732 1400
email: rec@fjordgaarden.dk