GDPR
Privacy and Cookie Policy

Privacy and Cookie Policy

This privacy policy is intended to help you understand what data we collect through the Hotel Fjordgaarden website, why we collect it and what we do with it. This is important not only to ensure the security of your personal data but also to ensure that Hotel Fjordgaarden meets all the conditions in accordance with GDPR, which became law in EU states in 2018.

General Data Protection Regulations (GDPR)

GDPR set a new framework for how personal data is processed and how we relate to your right to privacy. GDPR aims to strengthen and unify data protection rules and rights for the benefit of EU citizens. It applies to all EU organisations and non-EU organisations (of any size) that provide goods and services to the EU or that use tracking technologies (such as cookies or tracking pixels) to monitor the behaviour of EU users.

Read more about GDPR. EU’s persondataforordning 2018 (GDPR). 

1. Personal Information - What we collect and why

We offer certain features on the website that are available only through the use of the following tracking features. You can always block, delete or disable these if your browser allows. However, if you reject cookies or other similar technologies, you may not be able to exploit specific features or tools on the website.

Generally, these technologies allow our website to store relevant information in your browser or device and later read this information so that our servers or internal systems can identify you. Where appropriate, we protect our cookies and other similar technologies to ensure that only we and/or our Authorised Service Providers can interpret them by granting them a unique identifier.

1.1 Cookies

By using this website, you agree to our cookie policy.

This site, like many others, uses cookies. Cookies ensure that we can deliver a better user experience in the website's features. Many features on the website depend on the use and storage of cookies, and you cannot, therefore, expect the website to function correctly if you disable cookies.

We process information collected by cookies and other technologies as non-personal information. To the extent that IP addresses or similar identifiers are considered personal data under the law, we also treat these identifiers as personal information.

Similarly, we treat the combined information as personal information in connection with this privacy policy, to the extent that non-personal information is combined with personal information.

1.2.1 What are cookies?

A cookie is a file that the browser puts on your computer. It makes it possible to recognise your computer and remember the options you previously selected on the website. For example, language choice. A cookie cannot spread computer viruses or other malware. Cookies delete themselves after a certain number of months (times may vary), but they are renewed after each visit. The cookie cannot see who you are, what you are called, where you live, or if one or more people use your computer. However, if you provide personal information to a website, a cookie may be used to remember you the next time you visit the website.

1.2.2 This website uses the following cookies:

FUNCTIONALITY

NEWSLETTER COOKIE
NewsletterCookie - 14 days

Tjekker om man har lukket nyhedsbrevs tilmeldings vinduet så den ikke kommer frem igen.

YSEXIT
ysExit - 1 day

Checks if you have closed the pop-up when you leave the page, so it will not appear more than once

TRIP ADVISOR
-

TripAdvisor cookies are used to make reservations on the page.

SIDEBAR
sidebarStatus - 7 days

Saves the status of the sidebar

WINDOWS WIDTH
WindowWidth - 7 days

Saves the width of the window

CURRENT DOMAIN ID
appCurrentDomainId - 1 month

Saves the current domain so the website can remember which language you are selected.

 
dashboardWidth - 7 days

Saves the width of the dashboard

PAGE INFORMATION
pageinfoCookie - 7 days

Saves information about the width of the page

COOKIE SETTINGS
vm-gdpr - 1 month

Used to remember the choices taken under Cookie Settings.

vm-gdpr-acceptance - 1 month

Specifies whether cookie settings have been reviewed/accepted.

WEBSHOP
Shop - 1 month

Saves the contents of the basket.

tableSort - 1 month

Saves the selected order.

 

STATISTICS

GOOGLE ANALYTICS
_ga - 2 years

This cookie from Google is used to monitor traffic on our site and track the number of visits of each visitor, the time of the first visit, the previous visit and the current visit.

_gid - Deletes when the browser closes

This cookie is used to track how long the visitor is using on the website.

_gat - Deletes when the browser closes

Used to reduce the number of queries to Google

GOOGLE STATISTICS
1P_JAR - 1 month

This cookie is used to make statistics on the website, as well as track conversion frequencies

 

MARKETING
 

ZOPIM
__cfduid - 1 year

Used by the Cloudflare, to view trusted web traffic.

GOOGLE
NID - 6 months

This cookie saves a unique ID so Google can remember one's preferences and other information such as language, how many search results you want per page, or whether you want Google's SafeSearch filter turned on.

FACEBOOK
fr - 118 days

datr lu, c_user, fr, xs, p, presence, act, sub, sb - Facebook cookies are created after you've been on Facebook and visit our website. This allows Facebook to customise possible ads or posts based on your browser behaviour. All cookies in addition to date (2 years), lu (2 years) expire after the end of the session. This cookie is used to target ads on Facebook.

GOOGLE ADWORDS
IDE - 1 year

Used by Google to register and send information about the site's users and their actions after they have been shown ads to display ads to the individual user better

YOUTUBE
PREF - 8 months.

This cookie saves your preferences and other information including preferred language, how many search results you want on the page, and if you wish to have Google SafeSearch filter enabled.

VISITOR_INFO1_LIVE - 179 days.

A cookie that YouTube creates that measures your speed to decide whether to use the new or old player

YSC - Session

The YouTube video service creates this cookie on pages of embedded YouTube videos. This cookie is used by embedding YouTube videos. HSID, LOGIN_INFO, PREF, SAPISID, SID, SSID: These cookies are set via an embedded YouTube video. They record anonymous statistical data on, e.g. how many times a video is viewed and what settings are used for display. No sensitive data is saved unless you're signed in to your Google Account. If so, connect your choices with your account - for example, if you have "Liked" a video — maximum life two years.

1.2.4 How can I avoid the use of Cookies on websites?

Whatever browser you use, you can adjust browser settings, so it does not save cookies. Some browsers allow you only to change this setting on certain websites.

If you do not want to receive or delete Cookies, see the instructions here:https://gdpr.eu/cookies/

1.3 Contact Forms

Should you choose to contact us by using a contact form on our website, your information is stored in our backend and collected in an email and then sent to us via SMTP (Simple Mail Transfer Protocol).

The information in the email will be transferred, if relevant, to our CRM system. Then the data will be associated with an existing account with a similar email or created as a new contact.

1.4 Newsletters

If you choose to sign up for our email newsletter, the email address you send to us is sent to MailChimp, which provides us with email marketing services. We consider MailChimp to be a third-party data processor.

Your email address remains in our own and MailChimp's database as long as we continue to use MailChimp's email marketing services or until you specifically wish to be removed from the list. You can do this by unsubscribing, using the unsubscribe links that are included in our newsletters or by requesting removal by email. When you request removal by email, you must use the email account that you used to subscribe to our newsletters.

2. Our third party data processor

We use several third parties to process personal data on our behalf. These third parties have been carefully selected. Read more on their respective websites.

Google (Privacy Policy)

Mailchimp (Privacy Policy)

Curanet

Dibs

Spectra Systems

3. Data breach

We will report any illegal data violations of our website's database, or database (s) from any of our third-party data processors, to all relevant persons and authorities within 72 hours of the violation, if it appears that personal data stored in an identifiable, way has been stolen.

4. Data management

The data management on this website is governed by Hotel Fjordgården A/S, a private limited Danish company with the registration number CVR 30819926.

Hotel Fjordgården A/S
Vester Kær 28
6950 Ringkøbing
Denmark

Tel. 0045 9732 1400
rec@fjordgaarden.dk

5. Right to access and to be forgotten

Contact us if you wish to request access to your personal information stored in our databases or if you want to delete your personal data from our databases. We will respond without unnecessary delay, and in any event, within 72 hours of receipt of your request.

Hotel Fjordgården
Vester Kær 28
6950 Ringkøbing
Denmark

Tel. 0045 9732 1400
rec@fjordgaarden.dk

When a privacy question or request for access/download is received, we have a dedicated team that sorts the contacts and seeks to resolve the specific concern or request. If your problem is more substantial, we may contact you for more information.

We will delete all data in our systems on request. Follow instructions for removing cookies in your own browser on your own computer

6. Questions on Privacy and Cookie Policy

If you have questions or concerns about our privacy policy or data processing, or if you want to complain about a potential violation of our privacy policy, please contact us:

Hotel Fjordgården
Vester Kær 28
6950 Ringkøbing
Denmark

Tel. 0045 9732 1400
rec@fjordgaarden.dk

When a privacy question or request for access/download is received, we have a dedicated team that sorts the contacts and seeks to resolve the specific concern or request. If your problem is more substantial, we may contact you for more information.