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TERMS & CONDITIONS FOR HOTEL FJORDGÅRDEN WEBSHOP

Prices
All prices are quoted in Danish kroner (kr or DKK) and are inclusive of Danish VAT at 25% and other relevant taxes. We reserve the right to be sold out, typographical errors, tax changes and to adjust for external price and currency changes.

NB: The images of goods displayed in Hotel Fjordgårdens Webshop may differ from the actual appearance of the product. Images displayed are for guidance only.

Children and adolescents under 18 years of age
You must be at least 18 years old to shop at www.hotelfjordgaarden.dk
If you are under 18, you must have the consent of a parent or guardian.

About Hotel Fjordgårdens Webshop
Hotel Fjordgårdens Webshop is Hotel Fjordgården's online webshop. Our official company information is:

Hotel Fjordgården A/S

Vester Kær 28, 

6950 Ringkøbing

TLF. 97321400

E-MAIL: rec@fjordgaarden.dk

CVR. 30819926

Payment & Shipping
Hotel Fjordgårdens Webshop accepts the following debit and credit cards: Dankort, Visa Dankort, Visa and Mastercard. The amount will be deducted on the delivery date. If you have a valid complaint / return, the amount will be refunded within 5 working days - excluding any delivery costs.

Shipping / Delivery / Pickup
Gift vouchers are sent by email. If you want a physical gift voucher, it can be collected at Hotel Fjordgården.

A gift voucher is a valid means of payment when booking a break at the hotel. Remember to book your stay in advance.

The gift voucher itself is on two sides and is designed to be printed on both sides of one piece of paper. Most printers have this function. When you receive the email with a pdf attachment, simply open the attached file and select the option to print on both sides.

All gift vouchers issued by Hotel Fjordgården are numbered so that we can easily trace the recipient of the gift voucher when contacting us to book a break or an overnight stay. There is no visible value on the voucher, so the gift value can remain confidential.
The gift voucher is valid for 3 years from the date of issue.

If you wish to have a gift voucher sent by post, please contact the reception on 0045 9732 1400 or email rec@fjordgaarden.dk

Postage is payable on physical orders.

Collection address:

Hotel Fjordgården A/S

Vester Kær 28, 

6950 Ringkøbing

Refunds
There is a 14-day return / cancellation policy on unused items. The product must be returned in its original packaging.
For exchange or return, the goods should be sent to Hotel Fjordgården A/S

Returns must have the invoice and return slip. The cost of returning the item is your responsibility. In case of replacement, we will pay the shipping fee for you. We do not accept returned items sent by cash on delivery.
When refunding money, we will require the following information:

Bank name

Registration Number (4 digits)

Account Number (10 digits)

We will refund the money the same day we receive the goods.

Warranty

There is a 2 year warranty on all goods.
In cases of faulty goods, Hotel Fjordgården will exchange the goods.
We reserve the right to settle a complaint by refunding the purchase price of the item.
The cost of return shipping relating to a legitimate complaint will be covered, by agreement, by Hotel Fjordgården A/S

In all cases, the warranty will expire two years after delivery.

Personal Data & Data Protection

Hotel Fjordgårdens Webshop's guidelines for collecting personal information

When you visit Hotel Fjordgårdens Webshop, you may find that you must provide information such as name, address, e-mail address or telephone number when you sign up for one or more services, as well as ordering items. Hotel Fjordgårdens Webshop does not sell your information to third parties without your express consent.

In connection with the purchase of goods at Hotel Fjordgårdens Webshop, it may be necessary to pass on information to third parties, such as GLS / PostDanmark, and you will therefore, when ordering goods at Hotel Fjordgårdens Webshop, agree that Hotel Fjordgårdens Webshop disclose the information necessary to third parties for your order to be executed and delivered.

When paying by credit or debit card, this information is sent directly to our payment service provider. Hotel Fjordgårdens Webshop does not have access to your card information.
Contact Information
Hotel Fjordgården
Vester Kær 28 · DK-6950 Ringkøbing

CVR no. 30819926
Phone: 97 32 14 00
Email: rec@fjordgaarden.dk

 

 

 

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